FAQ's - General


- What is Letstrack?
Letstrack is a free smartphone app that helps you stay connected with your loved ones through instant messaging and tracking. With Letstrack, you can send unlimited messages and photos with location to your family and friends.
You can also track your family, friends and colleagues on a private map with three different views (Map, Grid and Satellite)
Letstrack also gives you the power to track your kids, vehicles or any other valuables with the Letstrack device option, compatible with the Letstrack app.
- Is Letstrack Free?
Yes, Letstrack is an absolutely free app without any advertisements. Letstrack gives you a lifetime of free services such as, unlimited mobile tracking, alerts, 24 hour live tracking, worldwide tracking, radar view, ride sharing details, unlimited zone alerts, unlimited picture sharing with location and unlimited messaging.
- What phones will run Letstrack?
Letstrack works on iPhones and Android Devices.
This app can be easily installed on any smart phone that has GPS (whether Android or iOS). It is available both on the Apple Store and the Google Play Store.
The installation process is easy and user friendly.
- Is my information on Letstrack secure?
Yes, we use bank level SSL (Secure Sockets Layer) encryption and other security protocols. Users also get additional unique login password protection to ensure safety while using the web version.
- Does the app drain my phone battery?
Letstrack has the lowest battery consumption of all tracking apps on the store. We have an advanced algorithm that helps us to decide our user location update frequency—so we don't just leave your GPS on. But, every app that uses location will use some extra battery. Most users should not expect more than a drop of 10% battery life while running the Letstrack app.
- How do I access my Letstrack settings?
Follow these steps to open your settings:

1) Click the Letstrack app on the phone
2) Click on the 'wheel' icon of settings on the bottom-right corner of the app home screen
- How do I setup and use Letstrack?
This app can be easily installed on any smart phone that has GPS. It is available on both – The Apple Store and The Google Play Store. The installation process is easy and user friendly.

Follow the below steps to setup Letstrack after downloading:
Step1: Press 'letsgo' icon located at the bottom of welcome screen.
Step2: Enter first & last name
Step3: Enter your mobile number (the country selection will be auto generated)
Step4: Press OK
Step5: Wait for a few seconds for the verification code and enter that into the app.
Step6: Press 'OK'
Step6: Allow Letstrack to run on background and access your location.

Now you are set to enjoy the incredible experience of free worldwide real time messaging and tracking.
- Is there any limit on tracking people/devices?
Letstrack allows unlimited tracking of phones/devices, absolutely free! One can add any number of devices into his/her Letstrack account. Enjoy free unlimited mobile tracking & free unlimited device tracking.
- Why is the map not updating my location frequently?
Please check the data connection and location services on your phone. Also allow Letstrack to run in background and then follow these steps:

Step 1: Go to 'settings'
Step 2: Scroll down to the 'map setting' section
Step3: In 'update frequency' bar, choose from the given options of update frequency (10 Min/5 Min/ 1 Min)
- Why I am not receiving any notifications?
Please check your data connection.
Also allow Letstrack to run in background and then follow these steps:
Step1: Go to 'setting'
Step2: Click on 'Notification' Bar
Step3: Click the button icon 'Show Notification Bar' to toggle between the notification on /off option.
- How do I see who is using Letstrack in my contacts?
To know who is using Letstrack in your contacts please follow the below steps:

Step 1: Click on the Letstrack icon in your phone
Step 2: Click 'contacts' icon in the bottom row of the screen.

The Favorites sections shows those people with whom you are chatting or tracking, but are not saved in your phone contact list.
People on Letstracksection shows all the contacts of your phonebook who are using Letstrack.
Other contact section shows all the contacts of your phonebook that are not using the Letstrack app.
- How I can add a friend to my chat list and also track them? Is there any limit on tracking people/devices?
The Letstrack app gives you the freedom to add unlimited people and devices in your contact to chat.
You can see the list of people in your contact list using 'People on Letstrack' section of contacts. All you need to do is send a message. Also, several invitation options are available to invite those contacts that are not using Letstrack.
- What minimum Internet speed is required?
The app is designed to work on any Internet speed whether 2G/3G/4G.
The only difference in all these networks will be the response time, as it is subject to the network you are using.
- Can I recover my history when I restore my app?
Letstrack app gives you the facility to restore the history of previous accounts loaded on specific mobile handsets such as chat history, settings, tracking requests, created zones, and alerts.
When logging on to another mobile handset, you can restore most history such as, settings, created zones, alerts, tracking requests, almost everything other than your old chat history.
- What if I go inside a building and lose GPS signal?
In situations when you lose GPS signal, all features would work normally such as, chatting, although location updates will stop.
- Why doesn't the app work with Windows 10 phones?
The current version of Letstrack is designed to work only on iPhone and Android based smart phones. We are sorry for the inconvenience
- How can I contact the Letstrack team for support when in need?
You can mail us your query to support@Letstrak.com/support@letstrack.in, and our team will get back to you shortly.


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