FAQ's - Device & Parking


- What is Letstrack device?
Letstrack device is a GPS/GSM feature enabled instrument used for personal tracking / vehicle tracking / assets tracking
- Can this device be installed in any vehicle?
Yes, the Letstrack featured devices come for all ranges of Light Motor vehicles, heavy vehicles, two wheelers etc. We also provide devices for child tracking, elderly tracking and personal tracking.
- Will this device interfere with my vehicles electronic systems?
No, the device installation is completely different and has got nothing to do with the electronic system of vehicles.
- Is this device harmful for my vehicle/ battery or will it create any problem for my vehicle's warranty?
No, this device is not harmful for your vehicle/ battery and also does not conflict with vehicle's warranty. The installation wiring is done coupler-to-coupler thus needs no wire cuts. On the other hand it provides extra safety and security to your vehicle.
- Where will this device be installed in my vehicle?
This depends on the model/type of device selected and the model & type of vehicle to be installed in. As it is a security option/measure thus only the owner of the vehicle knows the location of the device.
- What should I do when facing problem with the device?
We provide a centralized online helpdesk, which resolves all the problems faced by the customer.
- How to use engine cut option and restart?
This feature comes in specific models of Letstrack devices. Engine cut and restart can be easily accessed through both Letstrack app and web versions
- How to add device?
To add a device in your Letstrack mobile app, follow the following steps:

Step1: Click on the Letstrack app of your phone

Step2: Click the'Letstrack' option at the bottom-left hand side of the screen

Step3: touch the ' plus (+) ' icon at the bottom row of the screen to add device

Step4: Now, in the device section, click on the 'add' option that appears in the top-right corner of screen.

Step5: In the next screen, enter the desired device name, like for what it has been assigned to, and in the next line enter the device ID (the device ID is the unique IMEI number which is printed on the device box)

Step6: Refresh the map screen by clicking on the refresh icon on the top-right corner of the screen.

Then, scroll down the map and you will see that a new map has been formed with the name of your device that you have added.
- Can Itrack multiple devices with one account?
Yes, you can track multiple devices even from different platforms with your one account. Refer to the steps mentioned to 'add a device' to add more devices.
- Is the APP compatible with all devices?
Of course, the Letstrack App is compatible with all the devices that we offer.
- What is the device Warranty policy?
All our tracking devices come with a 12-month warranty policy. In the unlikely event that you do have a problem, please leave a message on suggestions or complaint section in the settings menu in the app or email us at: support@Letstrak.com/support@letstrack.in
- What happens when I sell my vehicle?
In case you sell your vehicle, you can remove the device from that vehicle or contact us to book an engineer.
- Can I transfer my device from one vehicle to another?
Yes, you can transfer the device from one vehicle to another vehicle but there will be a service charge payable to the engineer.
- What should I do if I require assistance?
You can contact us by leaving a message on suggestions or complaints section in the setting tab in the app or can mail us to: support@Letstrak.com/support@letstrack.in
- Who will install the device in my car?
Authorized technicians from our service support station can only carry out installations. Our technicians regularly undergo tests and background checks to ensureyour maximum security.
- Will I have to install the mobile app to track my device?
Yes, to track your vehicles and enjoy the facilities for Letstrack, you need to install the Letstrack App, which is free. It also gives you free real time messaging facility.
- How much time it will take to install the device?
Depending on the model of device and the vehicle and its type (two-wheeler/four wheeler/ heavy vehicles etc.) the time taken to install a device in all such vehicles is between 30 min to 1 hour.
- Where will I check the location of my vehicle?
Once you are done with the device installation in your car and the Letstrack App installation in your phone respectively, then, to check the location of your vehicle(s), you need to follow these simple steps:

Step1: Click on the Letstrack app icon in the app

Step2: Click on to the 'Letstrack' icon

Step3: Select the name of the device and click on the pin to get the latest location.
- Do I have to buy asim card?
Letstrack devices are the featured/branded products and thus come with the pre-loaded SIM card, which is subject to activation after proper documentation.
- What is the information my device will give me?
The information, which is given by all of, our devices, is generally about the current location of vehicles, their routes, their location history etc.

*The special features of devices may vary from model to model.
- Do I have to sign a contract form?
Yes, at the time of device installation, you need to fill a Customer Application Form.
- What will i do if Irealize my vehicle has been stolen?
In case of emergency, when you find that the Letstrack device fitted vehicle has been stolen you can do following:

1. track your vehicle and its location, and can inform the local police about its locations. (As recommended by Letstrack)

2. Even you can cut the Engine off so as to control no further movement of the vehicle and can locate it easily through Letstrack.( This feature is available in specific models)
- What is the coverage range of device connectivity?
The device can be monitored from anywhere in the world, all you need to have is Letstrack app on your phone.
- What is parking option?
Letstrack remembers &reminds you about the location where you have parked your vehicle.
- What is 'parking' icon?
The 'parking' icon enables you to save the location of your parked vehicle, so that you can locate your vehicle easily whenever you return. It also alerts you if the car leaves the parking zone.
- How to use parking feature?
The parking feature is used, when at the time of parking your vehicles you can save that location in Letstrack.

Step1: Click on the Letstrack app icon in your phone.

Step2: Click on Letstrack Icon on the bottom-left of the screen.

Step3: Click on 'Me' option as given on the map screen.

Step 4: Current location pin shows where you currently are.

Step5: Click on the 'car' icon and your current location will be saved as bookmark in the location history.
- How do I order new device?
Via app:

a. Click the Letstrack app on the phone.
b. Click 'Setting' at the bottom-right corner of chat/home screen
c. Click on' About us & Help'
d. Click on 'Contact us' at the bottom of the about us screen.
e. Scroll down and fill in your name, Email, phone number and your requirement in the message.
f. Press'send'
g. Our executives will get back to you and assist you in finding the best device as per your requirement. Also, we will give you details of the nearest dealer & support center around you.

Through Mail:

You can mail us your query to support@Letstrak.com/support@letstrack.in, with details such as Name, Email, Phone number and your requirement.

Our executives will assist you in finding the best device as per your requirement. Also we will give you details of the nearest dealer & support center around you.

through Web:

a) Log on to www.Letstrack.com
b) Click on 'contact us' at the top-right corner of home page.
c) Fill In your Name, Email, Phone number and your requirement in the message.
d) Press 'send'
e) Our executives will call you back and to assist you in finding the best device as per your requirement. Also we will give you details of the nearest dealer & support center local to you.


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