FAQ's - Breakdown Assistance Cover - Four Wheeler

BAC will be provided only for passenger vehicle and motorbikes which are covered under Letstrack program & data for which is already available with Letstrack and the covered vehicle shall be immobilized i.e. not driven by its own power and not at any vehicle repair workshop for more refer the general inclusions / policy wordings.

The covered vehicle shall be towed to customer’s preferred workshop which shall be not more than 50 Kms from the breakdown spot. Letstrack would suggest respective brands workshop, if customer is unaware of the workshops in and around the breakdown spot. If customer wishes to tow the vehicle beyond 50 Kms the same shall be done post receipt of fees i.e. INR 35 per additional km from the customer through online payment gateways. - Busy

Letstrack shall take full responsibility of any act, action and outcome of any service delivered by self or its authorized vendors. Letstrack shall have adequate processes in place to work on cases which may be brought to our notice by the customer within 24 hours of the rendered services.

As no unauthorized repairs are done and vehicle is towed to nearest authorized service station in case of a major breakdown, Breakdown Assistance Cover does not affect vehicle warranty.

Each membership is for a particular vehicle. You can buy memberships for different vehicles but you cannot use coverage benefits for one vehicle on another.

In case of emergency, you can call our helpline and identify yourself for immediate help.

As per your plan, you can avail coverage up to a radius of 50 km from the centre of city or PAN India.

You do not have to pay for the service, however in case of consumables that may be required to get your vehicle mobilized, you have to pay for the same.

Breakdown Assistance Cover rescues you from minor and major mishaps that can happen anytime to anyone. Even when you have a good reliable vehicle, flat tyres, accidents or poor fuel can take you by surprise.

While we strive to reach you as early as possible, actual time may vary depending on location of the vehicle. In most cases within the city, help is at hand in maximum 60 minutes.

Yes, Breakdown Assistance Cover is available for all vehicles for personal use up to 5 years of the vehicle's age.

Yes, vehicles more than 5 years old are not eligible for Breakdown Assistance Cover

Under the Standard Plan, you can avail the service 3 times a year.

Breakdown Assistance Cover is available in over 1050 cities in India.

You can call our Breakdown Assistance Helpdesk at 78 0000 98 78

The coverage begins after 15 days from the time of enrolment. The coverage is for a period of 1 year or 2 year as per the subscription you subscribed after which you can renew the plan at www.letstrack.in/bac or from your Letstrack mobile app or you can call to BAC assistance number 78 0000 6878

No, the membership cannot be transferred from one vehicle to another during the duration of the membership. In case you sell your car, the new owner can avail the service until the expiration of the membership.

Yes, customer without having Letstrack BAC subscription can also use BAC service by contacting Letstrack BAC customer care 78 0000 6878 or through Letstrack mobile app on chargeable basis. In that case Letstrack will charge the customer for required service i.e towing, basic repairing at site, battery jump start, key issues, fuel issues etc.

Cooling Period means that the Entitlements are available after 15 days, all the benefits under the breakdown assistance cover program became available 15 calendar days after from the activation date of the program.

No questions asked cancellation period is Seven (15) days from the activation date of the program

BAC is established to help in event that leads to stoppage / immobilization of your vehicle. As a result, this program will not cover any of the following events that you may encounter while driving your vehicle
•  Faulty fuel gauge
•  Speedometer not working
•  Air-conditioning is not working
•  When the passenger door(s) cannot be opened and there are no passengers in the vehicle
•  Boot cannot be opened
•  The front and/or rear demisters are not functioning
•  Horn is not functioning. If the horn is sounding continuously, the Assistance Services will be provided
•  Damaged door mirrors
•  When the rear view mirror is damaged but it does not obstruct the driver's vision
•  Damaged or faulty fuel cap but vehicle has not run out of petrol and there is enough fuel in the tank to enable the vehicle to reach the nearest authorized dealer
•  When the sun roof cannot be opened
•  When the sunroof cannot be closed but weather conditions are fair and the vehicle is not exposed to any security risk
•  When windows cannot be opened
•  When windows cannot be closed but weather conditions are fair and the vehicle is not exposed to any security risk
•  Seat adjustor is faulty but the vehicle can be safely driven
•  When passenger seat belts are faulty but there are no passengers in the vehicle
•  Faulty security system unless the vehicle is immobilized or unless the alarm is sounding continuously
•  Transmission stuck in sports/winter mode
•  When the ABS lights are illuminated
•  Air bag warning lights are illuminated
•  Traction control lights are illuminated
•  Other non-safety related lights/service warnings are illuminated
•  When your Vehicle runs out of windscreen wiper fluid
•  Front windscreen wipers faulty but weather conditions are fair
•  Rear windscreen wiper faulty
•  Vehicle pick-up and drop for routine maintenance is not included